INFORMATION ON THE METHOD OF SUBMITTING AN OBJECTION OR COMPLAINT.
The company BETON-LUČKO RBG d.o.o. strives to provide high-quality services and products, but sometimes, despite all of our efforts, there are moments of dissatisfaction. Therefore, if you are not satisfied with the quality of our services, the quality of the goods or the like, you have the right to express your objection (oral expression of dissatisfaction) or lodge a complaint (dissatisfaction expressed in writing).
METHODS OF EXPRESSING YOUR OBJECTIONS (oral expression of dissatisfaction).
Friendly communication can immediately remedy and prevent the emergence of dissatisfaction, so we kindly ask you first to address your objection to the staff of our sales unit to which the objection is related or to the head of the unit to which the objection is related. If it is not possible to resolve the causes of your dissatisfaction by talking, you have the right to lodge a written complaint.
METHODS OF LODGING A COMPLAINT (written expression of dissatisfaction).
A complaint is lodged in writing and delivered in person or by post to the following address: BETONLUČKO RBG d.o.o. Puškarićeva 1b, 10250 LUČKO, in person to the floor of the administrative building - REGISTRY BOOK or you can send your complaint by email to email@example.com.
DEADLINES FOR SOLVING OBJECTIONS/COMPLAINTS
You will receive an official written reply within the legal deadline of 8 days from the date of receipt of the complaint. If it is not possible to respond within that time, you will be notified that the complaint is in the process of being solved and that you will receive a response within a further 15 working days, with an explanation of the reason for the delay.